"MIRA Musical Instrument Rental Terms and Conditions"


    • Payment is to be made at the commencement of the rental period or upon delivery of the instrument, whichever soonest occurs, by cash, cheque or credit card payable to the Owner and delivered to their Agent.
    • In the event of damage to or defect in the instrument or any requirement to adjust or alter the instrument other than normal tuning, the Hirer shall forthwith deliver the instrument to the Agent for repair: NB: this does not cover strings, reeds etc requiring replacement during the hire period.
    • The Hirer is responsible for insuring the instrument. The agent will ascertain prior to the hireage of the instruments value and the Hirer’s insurance Company’s name, policy number and expiry date.
    • The Hirer shall exercise all prudent care and caution in handling, storage and carriage of the instrument and shall take all reasonable and prudent steps to avoid damage to or loss of the instrument. Should the hirer fail to do so, then the hirer shall be liable to the Owner for any damage to or the loss of the instrument, not exceeding the value of the instrument as stated herein, together with the Contract price.
    • The Hirer agrees to have a further three months or annual rental billed to their credit card and a new Agreement posted (or existing contract extended) if this instrument and accessories are not returned to the Agent within one week of the date of termination.
    • If the instrument is not returned within 5 business days of the return date, you will be charged a late penalty fee of $5.00 per day, for each day the instrument remains un-returned.



  1. Returning an instrument
    1. If an instrument is returned after 14 days of it's paid rental period ending; the customer will be required to pay the standard rental rate for each day the instrument was overdue from the end of the rental period. This payable item will be displayed in the customers shopping cart after logging in.
    2. If an instrument is returned before the end of the rental period; no credit will be provided unless the instrument was returned at the request of MIRA.
  2. School Year Rentals
    1. Instruments hired for the 'School Year' are despatched by courier for delivery prior to the school year starting in February.




Music Ways Ltd is committed to ensuring the privacy of your personal information. Information requested is limited to what is required to provide an accurate service to you. Under no circumstances will your information be sold or intentionally distributed to a third party. Your personal information is restricted only to those who need access to complete your order.

Credit Card transactions are processed via DPS Payment Express and card details are not stored by Music Ways.


All prices are in NZD and include GST (15%). All prices are automatically updated from our Inventory Control System and are subject to change without notice.

Stock Availability:

Stock Availability is listed on the website and updated on a 24-hour cycle. In an event where a purchase has been completed and payment received but the item is out of stock, you will be contacted immediately and offered full refund for the purchase amount.

Freight and Delivery:

Free freight is offered on all purchases over $100.00. A flat rate of $5.00 will apply to all orders less than this amount. Nationwide delivery should be expected within 2-3 working days from the date of purchase. We will endeavor to ship orders on the same day of purchase where possible. Tracking details for orders will be available on request.


There is a 12 month Manufactures Warranty that applies on all products purchased from this website. No products that fault under warranty will be repaired, a brand new unit will be sent to replace the faulty unit. In the event a replacement is sent, the 12-month Warranty applies to the original purchase date not the replacement date.

To Claim on a Warranty issue, please contact us for a RA (Return Authorisation) Number so the unit can be assessed. If the fault is accepted under the Manufactures Warranty, a replacement unit will be sent out free of charge.

Returns are to be sent at the customer’s expense to:

Music Ways Ltd
4/75 Apollo Drive
Auckland 0757

Purchases and Payment:

All Credit Card transactions will be processed through a secure service provider (Payment Express). Credit card details will not be held by Music Ways Ltd and are not accessible by any of our employees.

Direct Debit transactions are processed via DPS Acount2Acount.

Goods will not be shipped until payment has been received in full.

Refund Policy:

We will not provide a refund on purchases if you have changed your mind so please choose carefully. Credit will be offered if returned within 14 days of purchase, provided the item is returned factory sealed in its original packaging. Credit must be used within 12 months.

Damaged or Incorrect orders:

Upon receipt of your order, please inspect all your items to insure they are in good condition prior to signing for the package. If you notice damage of any degree do not sign for the goods, refuse to accept the consignment and contact us immediately. A replacement order will be dispatched to you. If a damaged consignment is accepted by the customer, it is their responsibility to contact the courier company to claim for damaged goods.

If the order is not received within 5 working days of purchase, please notify us so we can follow up with the courier to insure the order has not been lost in transit.

If you believe there has been a shortage in supply, the buyer must notify us within 7 days of delivery for us to investigate further.

Need assistance?

Call us on 09 477 0384 or email


75 Apollo Drive, Albany, Auckland 0632

We hire and hire-to-buy musical instruments directly to the public. If you reside within New Zealand, have a fixed address and can commit to regular renewals then you are elegible. Choose from multi-month discounts so the longer you hire, the more you save. Should you want to purchase the instrument, then you can in most cases... Read more

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All prices stated are in New Zealand dollars and include GST of 15%. Mira4Hire is a subsidiary of Music Ways Ltd.